Monthly Archives: April 2013

Customer centricity

One of the cultural norms that encouraged me to leave the accounting profession still seems prevalent in professional firms, but any industry sector can gain significant competitive advantage by becoming more customer-centric. The problem, in my opinion, starts and finishes … Continue reading

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The iron lady

Now, those who know me well will tell you that I’m not Margaret Thatcher’s biggest fan, for a number of reasons. However, I don’t want to dwell on the negatives – there are plenty who are doing that right now. … Continue reading

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